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Mobile Ticketing

As part of our ongoing effort to enhance customer experience and improve safety at all of our venues, we are excited to deliver a convenient way for customers to access tickets for your event directly on their smartphone. The move to mobile ticketing allows for faster delivery of tickets to customers, contactless transactions at gates and more flexibility for ticketholders.

Know Before You Go
How to Download Your Mobile Tickets
How to Transfer Your Mobile Tickets
Frequently Asked Questions
Android Device Tips

Once you receive your tickets, please add them to your mobile wallet. By adding your ticket(s) to your mobile wallet in advance, you can avoid slow or weak Wi-Fi or cellular signals at the venue. Digital tickets can be accessed via the link sent to your email or via My Account.
If you are attending with guests, transfer each person their individual ticket in advance. Please make sure each person has then downloaded their tickets into their digital wallet.
Ensure that your phone battery is fully charged before heading to the venue.
Please visit the venue website from where you purchased tickets to find the most up-to-date COVID-19 policies before arriving at the event.

iPhone

1. Download your digital tickets via the link in the email sent after the ticket purchase is completed.

Tickets may also my accessed by logging onto your online account.

2. Select the event you're attending to see your tickets.

3. Choose 'Add to Wallet' to add tickets to your digital wallet.

If you have more than one ticket, scroll down on your device to access additional tickets to be added to your wallet.

4. Click Next.

5. Choose Automatically Select, and hit done.

If you have more than one ticket, you’ll need to repeat steps 3 through 5 and select Add to Wallet for each ticket.

6. To use your tickets on the day of the event, open the Apple Wallet app on your phone.

7. Select your ticket to have it ready to scan at the gate. You will place your phone against the scanner.

To scan more than one ticket, tell the gate attendant that you have multiple tickets and swipe through your wallet one at a time after each ticket is scanned.

Android

1. Sign into your online account to access your tickets.

2. Select the event you're attending to see your tickets.

3. Choose 'Google Pay Save to Phone' to add tickets to your digital wallet.

4. Click Save.

If you have more than one ticket, you'll need to repeat steps 3 and 4 and select Save to Phone for each ticket.

5. To use your tickets on the day of the event, open the Google Pay app on your phone.

6. Open the Wallet app and select your ticket to have it ready to scan at the gate. You will place your phone against the scanner.

To scan more than one ticket, tell the gate attendant that you have multiple tickets and swipe through your wallet one at a time after each ticket is scanned.

1. Log into your online account

2. Click on Transfer Tickets

3. Select the event and seats you would like to transfer

4. Enter the mobile number or email address of the person you would like to transfer the ticket(s) to.

5. Review the transfer and once ready, select 'Transfer Tickets' at the bottom of the screen.

1. Depending on how delivered, the transfer recipient will receive a text message or email with a link to accept the transfer.

2. Double check the transferring tickets are correct, then select Accept Transfer. The transfer recipient has up to 7 days or up to the show date, whichever is sooner, to accept a transfer.

3. To accept the transfer, transfer recipient will be prompted to log in or create an account if one does not exist to accept the tickets.

4. Choose 'Add to Wallet' to download your tickets to your phone.

5. Open your mobile wallet to access your tickets and have ready to present at the gate.

WHAT ARE MOBILE TICKETS AND WHAT ARE THEIR BENEFITS?: Mobile tickets use email or text messaging to send your tickets directly to you after purchase. These tickets are optimized for display on your smartphone device - mobile tickets cannot be printed.

Benefits to Mobile Tickets include:

Avoid waiting in Will Call lines to pick up your tickets

Prevent your tickets from getting lost in the mail

No need to print your tickets. Simply present your mobile device with tickets at the gate.

Easily transfer your tickets to the mobile devices of friends and family.

Sell your tickets through the StubHub Ticket Marketplace right on your phone where available.
HOW DO CONTACTLESS MOBILE TICKETS WORK?: You will receive one email with one link per event. All tickets for the same event will be in one link. (For example, if you purchased four tickets, all four tickets will be in one link.)

We recommend that you transfer tickets to other members of your party so each individual holds a ticket

The ticket that is sent to you is a valid ticket. Make sure you protect it like you would any other ticket. Each ticket contains a unique barcode that is scanned at the event.

If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If a unique barcode has already been scanned, the attendant will be alerted and entry will not be permitted.
I DELETED THE TICKET DELIVERY EMAIL BEFORE DOWNLOADING THE TICKET(S) TO MY DIGITAL WALLET… HOW CAN I STILL GET THEM?: If you have an account and your smartphone, not to worry. Sign in to your account, navigate to My Tickets choose the event, and download your mobile tickets.

Your account number is listed on your confirmation email or you may use your email address you used when purchasing your tickets to log into your online account.
WHY HAVE I NOT I RECEIVED MY CONTACTLESS MOBILE TICKETS?: Your tickets should also be delivered via a link in an email. If your email has not arrived:

Make sure you have used the correct email address.

Check your junk mail folder.

Make sure that your spam guard and junk mail settings allow you to receive emails with attachments.

Please allow at least one hour for your emails to arrive.

Tickets will be delivered either via Mobile Delivery or Print at Home depending on your delivery method selected at check out. To ensure delivery, please add the email address orders@ticketswest.com to your address book.

Alternatively, your tickets also show up in your account within a few minutes. Log into your account, access your tickets there, and add them into your mobile wallet.
CAN I HAVE MULTIPLE TICKETS ON A SINGLE SMARTPHONE?: Yes, you can swipe through your available tickets (using your digital/smartphone wallet) at the venue if the entire party is present. For easier entry, it is recommended to send each individual their own ticket using our ticket transfer capabilities.
CAN I PRINT MY TICKETS FROM HOME?: No, all tickets must be presented on your mobile device. Printed copies of mobile tickets will not be permitted for entry.
CAN I CANCEL A TICKET TRANSFER?: Yes, if the transfer has not yet been accepted by the recipient. You can do this when you are logged into your account.
CAN I SEND TICKETS TO SOMEONE WHO DOESN’T HAVE AN ACCOUNT?: Yes, you can. With the text message they receive, they will be prompted to create an account if they don’t already have one. The recipient supplies first name, last name, phone number, email address, and chooses a password to create an account. They must have an account to complete and accept the ticket transfer.
CAN I SHOW THE CONFIRMATION EMAIL/TEXT MESSAGE OF THE TRANSFERRED TICKET TO GET IN?: No. The confirmation text message or email does NOT act as a ticket. You will need to access an actual mobile ticket by clicking on the link in the text message or email you receive and then log in to your account, or if you do not have an account you will need to create one. Once you have an account, log in to MY ACCOUNT to access the mobile ticket and add it to your smartphone wallet.
CAN I DOWNLOAD A MOBILE/DIGITAL TICKET TO A DESKTOP COMPUTER AND PRINT IT?: No. DO NOT PRINT.

A mobile ticket barcode cannot be transferred to paper. Any barcodes transferred to paper will not be acceptable for entrance into our venues.

Android: How to Use Contactless Mobile Ticketing

You’ll receive an email and/or a text message. Using your smartphone, open the email and tap on the link to access the tickets.
On the ticket access page, tap the GPAY SAVE TO PHONE link to open Google Pay app and tap the SAVE button to add the ticket(s) to Google Pay Wallet.
NOTE: If you don’t have the Google Pay App installed on your smartphone, you’ll be prompted to install it when attempting to save your ticket(s) to Google Pay.
You’ll see the ticket(s) when you tap the VIEW IN APP button.
Ready To Scan!

How to activate NFC on Android:

On your Android device, open the Settings app.
Select Connected devices.
Tap on Connection preferences.
You should see the NFC option. Hit it.
Toggle the NFC option on.